Returns

Returns are accepted within 30 days of purchase, subject to the following conditions and exclusions.

All returned items must be in UNINSTALLED, UNUSED, UNWORN, UNDAMAGED condition, as you received them. If returned items arrive showing any signs of installation or use, attempted installation, "test fitting", scratches, missing decals, etc., these items will be refused and sent back to you at your cost.

Items returned missing the original packaging, having damaged packaging or otherwise altered packaging are subject to refusal, a partial refund or reduced credit at our discretion. Returned items damaged in transit due to inadequate packaging are also subject to refusal, a partial refund or reduced credit at our discretion.

Unless you received an incorrect item or defective item, all return shipping charges are your responsibility.

Some items can’t be returned, as listed in the 'Non-returnable Items' section below.

Do not send back any items that were not approved for return. You won’t receive a refund for unauthorized returns.

Deliveries returned to us because they were refused by the recipient subject to a 25% re-stocking fee.

Retrogression reserves the right to limit or deny returns depending on circumstance.

When requesting a return, you have the option of choosing a refund or store credit, which will be issued once your return is received, inspected and processed. We don’t offer exchanges.

Refunds will go back to the original payment method used when the order was placed. Depending on your payment method, it may take several days for a refunded amount to appear on your bank or credit card statement once we process your return.

If you placed your order using Shop Pay Installments, any interest paid will not be refunded. Interest is the cost of borrowing and isn't refundable. More info about that can be found here.

Store credit will be issued in the form of a gift card code, which will be emailed to you when your return is complete and valid for one year of receipt.

It is your responsibility to thoroughly inspect all items immediately after receiving them, before installation or use.

Incorrect items:

If we shipped you an incorrect item, choose "Received wrong item" as your return reason and provide a photo of the item you received. You can choose to be refunded or sent the correct item when we receive your return, and a pre-paid return shipping label will be included in your return approval email.

Defective items:

If you received something that you believe has a manufacturing defect, choose "Received defective item" as your return reason and provide detailed photos of the issue. A pre-paid return shipping label will be included in your return approval email and you will be refunded once we receive and thoroughly inspect your return.

Please note: if we receive your item and determine is is not defective, the cost of the return shipping label and a 10% re-stocking fee will be deducted from your refund. If the item in question is determined to be not defective and was installed or used, you will not be refunded and the item will be shipped back to you at your cost.

Damaged items:

If you received an item was damaged during shipping, please contact us instead of submitting a return request, and we’ll help you get it sorted out.